Consultations are by appointment and can be booked in person at reception, by calling 01476 578252 or on line. There are two types:
Routine appointments are available for patients to see their doctor of choice.
Emergency appointments are for genuine urgent cases. The doctor will only deal with the immediate problem and patients wishing to raise other matters will be asked to book a routine appointment. Sometimes the Practice may operate a telephone triage system for patients with urgent problems. The receptionist will take your contact details and a brief description of your problem and the duty doctor will call you back and assess your condition. You may be offered an appointment at the Practice with the appropriate clinician or given telephone advice as appropriate.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Nurse Practitioners are qualified to deal with many ailments and you may be seen more quickly.
If you feel that your problem could be dealt with over the telephone please call 01476 571166 and leave your details with Practice. You will be informed when the Doctor will call you back.
In certain circumstances during an intimate examination a doctor may ask a trained chaperone to be present. This is to protect both the doctor and patient. If a suitable chaperone is not available an alternative appointment will be offered. A patient may of course be accompanied by a friend or relative at any appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. We now have a appointment cancellation option on our telephone system which means you can leave a message at any time. Patients who persistently fail to attend appointments without prior notice will be removed from the practice list.