You said, so we did…….
We really value all our patients’ comments and suggestions. We read, listen, review and act wherever possible.
You said you were getting the engaged tone when contacting the surgery
So we increased our line capacity
You said we would like to be able to cancel appointments when the surgery is closed.
So we now have a system where you can cancel your appointment via an answer phone on our phone system 24 hours a day.
You said you could hear conversations in the waiting room
So we now play music in the waiting area.
You said queues are long to check in when attending for appointments
So we installed a patient self check
Thank you for all your feedback.
We want to improve the way we communicate with patients. Some of you are already receiving text message reminders for appointments. We want to widen the number of patients benefiting from this service and we want to use the service for more than just appointment reminders. For example, we might text you to let you know when a prescription is ready to collect or to ask you to come for your annual review.
From March, if we've got your mobile number, we'll include you in this service unless you've opted out. Please let us know if you wouldn't like to be part of this service and please make sure you inform us if your number changes.
On-line survey between 23 October and 24 November 2017
We have completed our on-line patient experience survey. Thank you to everyone who completed the survey either on line or at the surgery. Please see the results - the link is found on the right hand side of this page under 'survey results'.
Friends and Family
Please complete the family and friends test from the link on the right. It is only two questions
Patient Participation Group
Our latest project is underway to set up our patient participation group. If you would like to know more please click on 'Patient Group' on the left hand side of this page on our website.
If you would like to order your repeat prescriptions or book, change or cancel your appointments or access your medical summary on line please bring in two forms of ID (one photo ID) and complete a form at reception with your email address and we will issue you with a security code to enable you to register for the service.
ELECTRONIC PRESCRIPTION SERVICE
If you would like your prescription to be sent directly to the Pharmacy of your choice please contact the Pharmacy and ask to complete their nomination form and we will electronically send your prescriptions.