Latest News

URGENT NOTIFICATION

UNFORTUNATELY THERE IS A NATIONAL PROBLEM WITH THE CHEMICALS USED BY LABORATORIES WHEN TESTING BLOOD SAMPLES.  

SO, WITH IMMEDIATE EFFECT, WE HAVE BEEN INFORMED TO PAUSE ROUTINE TESTING OF BLOOD SAMPLES.  WE DO NOT KNOW WHEN A NORMAL SERVICE WILL RESUME.

REGRETTABLY WE WILL HAVE TO CONTACT MANY PATIENTS TO CANCEL THEIR BLOOD TEST APPOINTMENTS.  WE RECOGNISE THIS WILL CAUSE FRUSTRATION AND ANXIETY AND APOLOGISE FOR THIS BUT THIS SITUATION IS COMPLETELY OUTSIDE THE PRACTICE'S CONTROL.

THE DEPARTMENT OF HEALTH IS LOOKING INTO THIS AND WE WILL KEEP YOU UPDATED ONCE WE HAVE MORE INFORMATION.

PATIENTS WHO REQUIRE URGENT BLOOD TESTS WILL BE PRIORITISED BY THE CLINICAL TEAM.

THANK YOU FOR YOUR UNDERSTANDING AT THIS TIME.

During Covid-19 we ask that patients do not come to the surgery unless invited to do so by the practice. We are trying to protect vulnerable patients, and practice staff. We have also reduced some of our services so that we can focus on managing patients with Covid-19. We are still able to assess and advise patients remotely about any concerns that they have which are not Covid-19 related. You can contact the surgery to get advice and assessment by telephone, email, and online via AskMyGP. If a clinician thinks that you need to be seen they can arrange for an appropriate appointment or perform a video consultation.

Electronic Prescriptions

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 6 March 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

You said, so we did…….

We really value all our patients’ comments and suggestions. We read, listen, review and act wherever possible.
Recently…..
You said you were getting the engaged tone when contacting the surgery
  • So we increased our line capacity 
You said we would like to be able to cancel appointments when the surgery is closed.
  • So we now have a system where you can cancel your appointment via an answer phone on our phone system 24 hours a day.
You said you could hear conversations in the waiting room
  • So we now play music in the waiting area.
You said queues are long to check in when attending for appointments
  • So we installed a patient self check
Thank you for all your feedback.

Improving Communication


We want to improve the way we communicate with patients. Some of you are already receiving text message reminders for appointments. We want to widen the number of patients benefiting from this service and we want to use the service for more than just appointment reminders. For example, we might text you to let you know when a prescription is ready to collect or to ask you to come for your annual review.


From March, if we've got your mobile number, we'll include you in this service unless you've opted out. Please let us know if you wouldn't like to be part of this service and please make sure you inform us if your number changes.
Thank you 

Friends and Family
 
Please complete the family and friends test from the link on the right.  It is only two questions
 

Patient Participation Group 

Our latest project is underway to set up our patient participation group. If you would like to know more please click on 'Patient Group' on the left hand side of this page on our website.

 

ON-LINE SERVICES

If you would like to order your repeat prescriptions or book, change or cancel your appointments or access your medical summary on line please bring in two forms of ID (one photo ID) and complete a form at reception with your email address and we will issue you with a security code to enable you to register for the service.

ELECTRONIC PRESCRIPTION SERVICE
 

If you would like your prescription to be sent directly to the Pharmacy of your choice please contact the Pharmacy and ask to complete their nomination form and we will electronically send your prescriptions.

Phase 4 information for GP practices - NHS Digital

We are upgrading to the next phase of the Electronic Prescription Service (EPS) which will mean that almost all our prescriptions will be processed electronically from 6 March 2020.

Electronic prescriptions help save the NHS money.

You will receive your prescriptions in the same way as you do now.

Read more about EPS on the NHS website.

 

 

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