You said, so we did…….

We really value all our patients’ comments and suggestions. We read, listen, review and act wherever possible.

Recently…..

You said you were getting the engaged tone when contacting the surgery

• So we increased our line capacity 

You said we would like to be able to cancel appointments when the surgery is closed.

• So we now have a system where you can cancel your appointment via an answer phone on our phone system 24 hours a day.

You said you could hear conversations in the waiting room

• So we now play music in the waiting area.

You said queues are long to check in when attending for appointments

• So we installed a patient self check

Thank you for all your feedback.

Improving Communication

We want to improve the way we communicate with patients. Some of you are already receiving text message reminders for appointments. We want to widen the number of patients benefiting from this service and we want to use the service for more than just appointment reminders. For example, we might text you to let you know when a prescription is ready to collect or to ask you to come for your annual review.

From March, if we've got your mobile number, we'll include you in this service unless you've opted out. Please let us know if you wouldn't like to be part of this service and please make sure you inform us if your number changes.
Thank you 

Our latest project is underway to set up our patient participation group. If you would like to know more please click on 'Patient Group' on the left hand side of this page on our website.