As the number of patient contacts in the Practice has steadily increased we have been looking at ways to improve patient access.
We aim to improve access to care by telephone triage and telephone consultations for ‘urgent, on the day requests for appointments’.
The purpose of triage is to ensure that the patient is referred to the appropriate clinician for the appropriate level of care within an appropriate period of time.
The receptionist will take your contact details and a brief description of the urgent problem. These will then be passed to the duty doctor who will telephone and agree with you how these needs might best be met by giving telephone advice or a face to face appointment if required, along with an indication of the appropriate urgency.
Please ensure that Reception have your mobile number if you have one, so that you can be sent a reminder for your appointment.
SWINGBRIDGE SURGERY NEWSLETTER
ISSUED BY THE PATIENT PARTICIPATION GROUP
A PPG is a Patient Participation Group and the people involved are a group of patients registered with your own GP Surgery. They have no medical training but have an interest in the services provided. They work in partnership with the Practice to ensure that there is a good relationship between patients, GP and other professional staff. The aim of a PPG is to represent patients’ views, support diversity and to work in partnership with the Practice to improve common understanding; help patients to take more responsibility for their health; contribute to improvements of services and quality of care and work towards better and improved communications.
The PPG is your opportunity to make your voice heard and we are looking for more patients to join. If you are interested, please contact the Practice Manager.
The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.
The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.
They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.
We are delighted to report that following our Care Quality Commission inspection on 20th April 2016 the practice has been awarded a "Good" rating. The full report can be seen on the CQC website.
The next Patient Participation Group meeting is to be held on Monday 16th January 2017 at 6.30pm – 7.30pm
4. Issue 1 – November 2016
Doctors: Dr Paula Welsh
Dr Catherine Fawcett
Dr Rati Singhania
Nurse Practitioners: Claire Dodwell and Nurse Helen Moulds
Nurse Practitioners are trained to deal with problems that require urgent attention, they are also qualified to diagnose, prescribe and admit patients to hospital if required. Claire is also the Practice's long-term conditions nurse and Care Co-Ordinator.
Nurses: Nurse Elizabeth Brendon and Nurse Avril Irwin
Practice nurses are qualified and registered nurses. They can help with health issues such as family planning, healthy living advice, blood pressure checks and dressings. The practice nurses run clinics for long-term health conditions such as asthma or diabetes, minor ailment clinics and carry out cervical smears, immunisations and travel vaccinations
Healthcare Assistant: Ms Clare Hadlow
Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one
Practice Management: Mrs Julie Knight
The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.
Reception/Administration: Jane Hughes, Jennifer Railton, Linda Brooks, Rachel Pattison, Sara Yates and Marie Gibson,
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
YOUR SURGERY CAN OFFER a variety of clinics including Asthma; COPD; coronary heart disease; diabetes; hypertension and stroke. Additional services include cervical smears; child health and vaccinations; family planning; health promotion; dietary advice; maternity services; minor surgery; teenage health, immunisations; travel vaccinations, and some non-NHS services.
· Flu vaccinations (free for certain individuals)
· Shingles vaccination for those aged 70 or 78 on 1st September 2016
· Cantab Mobile memory test for those aged over 50
For more information, please ask at reception or see the surgery website.
PROPOSED CHANGES TO PRESCRIPTION ITEMS
Lincolnshire CCGs have recently issued a survey asking for views on proposals to restrict the prescribing of over the counter/minor ailment medicines used for short-term, self-limiting conditions. These are medicines which can be bought from your local pharmacy or supermarket, such as painkillers and antihistamines.
The proposals also include restricting the prescription of gluten-free products, baby milk including specialist infant formula and nutritional supplements unless in exceptional circumstances. However, these medicines and products will still be available for conditions where the clinical need can only be met by prescription.
The survey closed on 18th November 2016. Any changes as a result of the consultation will come into effect from 1st December 2016.
These CCGs are consulting with the public about how they spend their healthcare funds in order to get the greatest benefit for patients. The CCGs’ view is that money spent on items that are readily available over the counter might be better spent on treatments, staff and essential services that patients cannot get in any other way.
People are living longer and often requiring an increased level of support from the NHS and something must be done now if they are to be able to continue providing the safest and highest quality health services to patients.